Frequently Asked Questions
Everything you need to know about your TOVE Studio experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that sale items and intimate apparel are final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our stylists for advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Are your garments ethically produced?
Sustainability and ethics are at our core. We partner with certified manufacturers who ensure fair wages and safe working conditions, using high-quality materials designed to last for seasons to come.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.